How to Manage IT Services › Manage Subscriptions and Department Chargebacks

Manage Subscriptions and Department Chargebacks

A subscription is a request by a department to receive a service. Subscribing departments become consumers of the service. The department managing the service becomes the service provider. As a service provider, use subscriptions to manage relationships with subscribing departments. The subscriptions include costs charged to the subscribing department for services delivered.

You can view a list of all departments that have subscribed to a service, and add or remove departments from the subscription list. Department managers can also subscribe their departments to services. For more information on chargebacks, see the Financial Management User Guide.

Follow these steps:

1. Open a service.
2. Open the Properties menu, and click Subscriptions.
3. Browse or filter subscriptions. Monitor the following information:

   Customer Department

   Displays the department that has subscribed to the service.

   BRM

   Displays the name of the business relationship manager for the subscribing department.

   Incidents

   Displays the number of incidents that the subscribing department has logged against the service.

   Charges

   Displays the aggregate charges that the subscribing department has currently approved for the delivered service.

   SLA Violations

   Defines the number of service level violations that the subscribing department had logged against the service.

4. To subscribe a department:
   1. Click Add.

      The add subscriber departments page appears.

   2. Browse or filter departments to add to the subscription list, and click Add.
   3. Click Return.

      Note: To charge a department for the delivered service, update the chargeback debit rule by adding GL allocations for the newly subscribed department. Work with your IT finance manager and the subscribing department manager to determine when to start charging back for services.

5. To remove a subscription:
   1. Select the check box next to each customer department to cancel subscription, and click Remove.

      The confirmation page appears.

   2. Click Yes.

      Note: When you cancel a subscription, be sure to update the chargeback debit rule, and remove the GL allocation for the department. Otherwise, the department continues to be charged for services.