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How to Manage IT Services › Evaluate Capacity Planning Scenarios for a Service

Evaluate Capacity Planning Scenarios for a Service

Scenarios allow you to apply a systematic methodology to optimize a service. Apply scenarios to the service to analyze how staffing changes or shifts in dates affect the outcome of your investment.

Follow these steps:

  1. Open a service.
  2. In the scenario toolbar below the page toolbar, select a capacity planning scenario.

    The scenario is set as the current scenario.

  3. Evaluate the service by switching between a scenario and the plan of record.
  4. (Optional) To create a capacity planning scenario, click Create in the scenario toolbar.