A subscription is a service to which the customer department is subscribed and is being charged to use.
The All Subscriptions portlet is similar to the Service Health portlet on the Service Dashboard. Contains a list of metrics with a stoplight to indicate the status for each metric.
Unlike the Service Health portlet, there is no Management section for this portlet. The department manager can quickly determine areas of their subscriptions that are over set thresholds (red), requiring a watch (yellow), and running smoothly (green). The display includes one or more services that the customer department has subscribed to.
The following describes the metrics and the portlets that All Subscriptions metrics link to.
Click this link to access a list of key metrics by service and all such services are included that the customer is subscribed to. Click this link to go to the Metrics portlet prefiltered by the Value metric type.
Click this link to access the Metrics portlet prefiltered by the Utilization metric type.
Click the Incidents link to access the following portlets on the customer incidents analysis page:
The New Incidents Trend portlet is the same as the New Incidents Trend portlet on the Service Dashboard. Except that the data displayed being the total number of new incidents by customer. The data applies to all services subscribed in the past six months (starting from the current date).
The portlet is the same as the Open Incidents portlet on the Service Dashboard. Except that the data displayed is the total number of open incidents for all services that the customer subscribes to.
Click the SLA link to access the Scorecard portlet. The portlet lists service names and includes specific service metrics and stoplights (charges, incidents, satisfaction, SLA) for each service the customer subscribes to.
Click the link to access the Scorecard portlet.
Click to refresh the page.
Click the link to display the Key Tasks and Milestones portlet. The portlet is similar to the Key Tasks and Milestones portlet accessible from the Service Dashboard. Except that the data displayed is based on the projects associated with each service hierarchy that the customer subscribes to. Therefore, multiple services instead of a single service. The Service Name attribute on the portlet refers to service names from the provider department.
Click this link to display the Risks portlet. The portlet is similar to the Risks portlet accessible from the Service Dashboard. Except that the data displayed is based on the projects associated with each service hierarchy that the customer subscribes to. Therefore, multiple services instead of a single service. The Service Name attribute on this portlet refers to service names from the provider department.
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