Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with CA Clarity PPM › How CA Clarity PPM is Set Up › How to Configure the Connector for CA Clarity PPM › Step 2: Change the password for the CAIAdmin User

Step 2: Change the password for the CAIAdmin User

After you have installed the add-in from CA Clarity System Administration, you must change the CAIAdmin user password. The CAIAdmin user is the CA Clarity PPM resource used by the CAI processes included with the Connector: Unicenter Service Desk/Harvest add-in, it is not the CA Clarity PPM administrator user.

Note: If you decide to change the password to something other than caiadmin, make sure you use the changed password throughout the connector's configuration and setup.

To change the password for the CA Clarity PPM administrator

1. Open the Administration Tool.

   The Administration Home page appears.

2. Select Resources from the Organization and Access menu.

   The Resources page appears.

3. Complete the following fields in the Resource Filter, and click Filter:

   First Name

   Enter cai.

4. Click the name of the CAIAdmin user.

   The Resource: Properties page for that resource appears.

5. Complete the following fields:

   Password

   caiadmin.

   Confirm Password

   caiadmin.

   Force Password

   Verify that this check box is cleared.

6. Click Save and Exit.

   The Resources page appears.