When all the Harvest packages for a task have been promoted to the production lifecycle state, the CA Clarity PPM project manager can mark the CA Clarity PPM task as complete. This is basic project management functionality.
If you have Service Desk and CA Clarity PPM connected, and you are using Service Desk to create change orders, marking the CA Clarity PPM change order task as complete triggers CA Clarity PPM to send an update to Service Desk. The log comment is entered in Service Desk Change Order Activity Log List detailing the task completion.
Note: When the task is complete, the Service Desk assignee should update and close the Service Desk change order and notify the Service Desk end-user.
Note: See the Project Management User Guide for more information.
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