CA Clarity PPM User Tasks (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed) › Complete CA Clarity PPM Tasks and Projects › How Projects are Marked as Complete

How Projects are Marked as Complete

After all the project tasks are 100 percent complete, the CA Clarity PPM project manager should mark the project as complete. This is basic project management functionality.

Note: See the Project Management User Guide for more information.

When you complete a CA Clarity PPM project that originated in Service Desk, the following takes place:

• CA Clarity PPM sends an update to Service Desk.
• The log comment is entered in Service Desk's Change Order Activity Log List detailing the CA Clarity PPM project completion.
• In CA Clarity PPM the Service Desk change order Monitor Clarity Project workflow task status is set from "In Progress" to "Complete".
• In CA Clarity PPM the change order Notify Assignee workflow task status is set from Wait to Pending.

Note: When the project is complete, the Service Desk assignee should update and close the Service Desk change order and notify the Service Desk end-user.