Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with Service Desk › Install and Integrate Service Desk with CA Clarity PPM and Harvest

Install and Integrate Service Desk with CA Clarity PPM and Harvest

To install and integrate Service Desk with CA Clarity PPM and Harvest, you first install the r11.2 version of Service Desk, and integrate the product with CA Clarity PPM and Harvest.

To install and integrate Service Desk with CA Clarity PPM and Harvest

1. Install the r11.2 version of Service Desk.
2. Apply r11.2 software patches, if applicable.
3. After the installation successfully completes, open a command prompt window and specify the location of the \data directory within the Service Desk installation files. For example, C:\Program Files\CA\Service Desk\data.
4. Issue the following command:

   pdm_load -f projex.dat
   

Note: To verify that all the data was loaded correctly, review the appendixes "Field Mappings" and "Verifying Service Desk Installation."

More information:

Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed Flow Overviews