In AllFusion Harvest, the AllFusion Harvest package fields listed in the following table are populated when a Service Desk analyst creates a Harvest package from a Service Desk change order. These fields appear on the Service Desk Clarity Connector Request for Change form in AllFusion Harvest. Notes are provided only when there is special information on the location of the field in either Service Desk or Harvest, or on how the connector handles data exchanges between the two applications.
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Service Desk Change Order Fields |
Harvest Package Fields |
Notes |
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Change Order Number |
Change Order # |
The Change Order # field appears on the Service Desk tab of the form. Where this field is also used for the default package name, you can change this value in Harvest. |
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Start Date |
Date Reported |
The Start Date field appears on the workflow task: Create Harvest Package, on the Workflow Tasks tab. The Date Reported field appears on the Origination tab of the form. This value is the date/time from the Harvest server. |
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Requester |
Reported by |
The Reported by field appears on the Origination tab of the form. |
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N/A, system generated field. |
Origin |
The Origin field appears on the Origination tab of the form. This value is set to Service Desk, and indicates the source that created the package. |
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Category |
Category |
The Category field appears on the Origination tab of the form. |
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Priority |
Priority |
The Priority field appears on the Origination tab of the form. |
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Est. Duration, on the Costs/ Plans tab. |
ETC Hours |
The ETC Hours field appears on the Origination tab of the form. |
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Order Description |
Description |
The Description field appears on the Origination tab of the form. |
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