Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with Harvest › Add Entries to the Key File

Add Entries to the Key File

Use the hidmgr to add, read, modify, and delete entries in the connector's key file. Add the required entries for Harvest and Service Desk to the file, once for Harvest and once for Service Desk.

To add entries to the connector's key file

1. Start the command prompt.
2. Start the hidmgr. Execute the following command, using the complete path name of the key file you created:

   hidmgr <key file>
   

   Windows Example:

   hidmgr c:\program files\ca\cmi\key\sd_cl_cnctr.key
   

   UNIX Example:

   hidmgr /home/CMI/key/sd_cl_cnctr.key
   

   The hidmgr menu options appear.

3. Select option 1 - Add an entry.
4. Enter the value for each of the following at the utility prompt:
   • Computer name

     Important! For Service Desk, specify the computer name in URL format: http://<computer name>:< port>; for example, http://computer55:8080.

   • Product name (HARVEST or SERVICE DESK)
   • User ID (user name) for this product on the computer name you specified when prompted earlier
   • Password (for this user name)

   Note: Record these values so that you can supply them correctly when customizing the bso.xml file.