Harvest User Tasks (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed) › Promote Harvest Package through Service Desk Clarity Connector Lifecycle States

Promote Harvest Package through Service Desk Clarity Connector Lifecycle States

The Service Desk Clarity Connector lifecycle template has four default lifecycle states: plan, development, test, and production. As the package transitions from one lifecycle state to the next, you will promote the package in Harvest. When you promote or demote a Harvest package that is associated with a Service Desk change order, Harvest sends an update to Service Desk. The log comment is entered in Service Desk Change Order Activity Log List. Harvest package lifecycle state changes are also tracked on the Task Details page in Clarity, and on the integrated dashboard portlet of Clarity project.

To promote a Harvest package

1. Expand the project to show the four lifecycle states.
2. Expand the lifecycle state, Packages and right-click the package you want to promote.

   The shortcut menu appears.

3. Select Processes, and depending on the lifecycle state, select one of the following:
   • Promote to Development—to promote a package from the planning lifecycle state to the development lifecycle state.
   • Promote to Test—to promote a package from the development lifecycle state to the test lifecycle state.
   • Promote to Production—to promote a package from the test lifecycle state to the production lifecycle state.