If you are integrating CA Clarity PPM with AllFusion Harvest Change Manager and Unicenter Service Desk, you must do the following:
Note: If Service Desk was not installed in the ITIL mode, Service Desk users will see assets instead of project CIs.
To create the Harvest Project in CA Clarity PPM
Important! Before creating the Harvest Project in CA Clarity PPM, make sure the Harvest project exists in Harvest. Gather information on the Harvest project-such as the project name, ID, and description-from the Harvest administrator.
Note: To see the Custom Objects menu, it may be necessary for you to use the scroll bar to navigate to this area of the main menu.
The Create Harvest Project page appears.
Enter the name of the Harvest project. This value must be the same as the name of the associated project in Harvest.
Note: This value is case-sensitive when matched with the Service Desk project CI.
Enter the name of the Harvest project in Harvest. This value must be the same as the name of the associated project in Harvest.
Note: This value is case-sensitive when matched with the Service Desk project CI.
Enter the description for the Harvest Project in CA Clarity PPM.
The Harvest Project List page appears listing the newly created Harvest project.
Copyright © 2014 CA.
All rights reserved.
|
|