How to Manage Incidents

How to Manage Incidents

This section contains the following topics:

Incident Management

Create an Incident or Service Request

View a List of Incidents

View a List of Your Incident Notifications

Update the Incident Status

Assign or Reassign Resources to Incidents

View or Add Incident Notes

Enter the Time Spent Resolving Incidents

Convert Unplanned Incidents into Planned Project Work

Manage Automated Incident Processes