The BRM Accelerator › How to Set Up the BRM Accelerator › Set Up Service Desk Integration › Set up the Import Unicenter Service Desk Data Job

Set up the Import Unicenter Service Desk Data Job

Before setting up the Import Data job:

• Create Contact IDs in Service Desk that match the user IDs for the BRM in CA Clarity PPM.
• Set up the CA Clarity PPM service names (against which the incidents are assigned) as configuration items in Service Desk.
• Create incidents in Service Desk and attach them to the configuration items and the affected end users or Contact IDs.

For more information, see the Administration Guide.

Follow these steps:

1. Open the Personal menu, and click Reports and Jobs.

   The list page appears.

2. Click the Import Unicenter Service Desk Data job.

   The properties page appears.

3. Enter the following required parameters:

   Unicenter Service Desk URL

   Defines the URL for the Service Desk system from where the incident data is imported. The URL is the address of the Axis service for Service Desk.

   Unicenter Service Desk Password

   Defines the password for the Service Desk system from where the incident data is imported.

   Unicenter Service Desk Username

   Defines the user name for the Service Desk system from where the incident data is imported.

4. Specify when to run the job. You can run it immediately, or schedule it to run at a future date or time. Optionally, set recurrence.
5. Optionally, specify resources or groups to notify about failure or completion of job.
6. Save the changes.