The BRM Accelerator › How to Set Up the BRM Accelerator › Set Up Service Desk Integration

Set Up Service Desk Integration

The BRM Accelerator provides insight into financial, resource, and service delivery metrics for services and investments that IT manages and business units consume. Some BRM Accelerator portlets include information and counts about incidents. You can track the incidents using external systems including CA Service Desk Manager. Use one of the following methods to gather the incident data:

• manually enter in CA Clarity PPM
• import using the XML Open Gateway (XOG)
• import using the Import Unicenter Service Desk Data job

More information:

How Incidents Portlets are Populated