The BRM Accelerator › How to Set Up the BRM Accelerator › Set Up the BRM Accelerator Fields

Set Up the BRM Accelerator Fields

As an administrator, install the add-in and then configure the BRM Accelerator add-in fields. The BRM content is available to users when you install the add-in. However, users cannot view IT service data until you perform the following tasks:

• Complete this procedure using CA Clarity PPM Studio.
• Set up fields and attributes for other objects that your organization wants to implement using Studio.

Follow these steps:

1. Click Administration. Under Studio, select Objects.
2. Open the Service object.
3. Click the Attributes tab.
4. Activate the following attributes for the service object:

   Service Type

   The type of service. Add the field to the service properties page. The service types are defined in a lookup table that includes the following values by default:

   • Infrastructure
   • Maintenance
   • Mission Critical
   • Revenue Generation Support

   Note: The Service Type field is a standard search field. You can use this field to search on services by their type attribute.

   Business Alignment

   Add the Business Alignment field to the service properties page. The page indicates how well the service aligns to the business goals of the organization. The field takes a numerical value from 1 to 100. The standard Alignment stoplight indicates the following:

   • Red. The value in the Business Alignment field is between 0-33.
   • Yellow. The value in the Business Alignment field is between 33-66.
   • Green. The value in the Business Alignment field is between 66-100.

5. Set up the following fields on the Key Metric object, a child of the Subscription object.

   Threshold Indicator

   Add the Threshold Indicator field to the Create Keymetric, Edit Keymetric, and Keymetric list pages. The field appears as the Higher Values Better check box. If the check box is selected, the values above the threshold are acceptable. If the check box is cleared, the values below the threshold are desirable.

   The Higher Values Better check box indicates how the stoplights are determined for a specific key metric field. For example, if you create a new key metric named Number of Suspended Users and clear the check box. Indicates to the data provider for the Value Metrics portlet that values below the threshold are better.

   Type

   The Type field categorizes the custom metrics for BRM Accelerator portlets. For example, the Metrics portlet uses values labeled with the Value category when you select the Value link in the Service Health portlet on the Service Layout: Dashboard page. The Type field appears on the Create Keymetric, Edit Keymetric, and Keymetric list and filter pages for a department subscription. Type is a standard text field with a drop-down lookup table that includes the following default values:

   • Value
   • Utilization
   • Closed Incidents
   • Created Incidents
   • Other