Troubleshooting the CA Clarity PPM Connector › Enable Detailed CA Clarity PPM Connector Logging

Enable Detailed CA Clarity PPM Connector Logging

The most efficient way to resolve CA Clarity PPM connector issues is by examining the connector log files. In addition to the standard framework log files, the CA Clarity PPM connector can produce CA Clarity PPM connector-specific log entries of various detail levels and covering a wide range of status and configuration information. CA Clarity PPM-specific logging is enabled automatically when you install the CA Clarity PPM connector. This logging information is limited to warning and error messages only. Use the following procedure to provide more detailed logging.

See the CA Spectrum SA Connector Guide for more information.

Follow these steps:

1. On the connector server, browse to the folder:

   <install folder>/resources/Configuration/log4j
   

2. Locate and edit the file clarity_log4j.xml.
3. In the Logger Definitions section, modify the logging level value:

   <logger name="com.ca.clarity.connector">
   <level value="WARN"/>
   <appender-ref ref="ClarityConnector"/>
   <appender-ref ref="ClarityConnectorDebug"/>
   <appender-ref ref="ClarityConnectorTrace"/>
   </logger>
   

4. Save the file and exit the editor.

   Restarting the CA Clarity PPM connector is not required to enable logging.