Once you have enabled the detailed CA Clarity PPM connector logging, the CA Clarity PPM log files are updated in the log folder adjacent the standard CA Catalyst log files. Up to seven hierarchical logging levels exist. Each level includes all the information that the lower logging levels produce.
The following are the most useful hierarchical logging levels:
The WARN level records any warnings or errors to the standard CA Clarity PPM log file (Clarity_Connector.log). This is the standard setting, and when set to this level the log file is likely to contain information only when something is wrong.
The INFO logging level produces minimal startup and status information. Output from this level appears in the standard CA Clarity PPM connector log file (Clarity_Connector.log). The CA Clarity PPM connector can permanently run with this level without adversely affecting performance.
Best Practice: If you suspect issues, use the CA Clarity PPM INFO level for normal operation.
The DEBUG logging level produces extensive status information and some low-level operational details. Output from this level appears in the CA Clarity PPM connector Debug log file (Clarity_Connector_Debug.log).
Best Practice: The CA Clarity PPM DEBUG Level setting takes extra processing and can degrade overall CA Clarity PPM connector performance. Only use this setting temporarily to resolve issues.
The TRACE logging level produces detailed log entries, including extensive low-level operational details. Output from this level appears in the CA Clarity PPM connector Trace log file (Clarity_Connector_Trace.log).
Best Practice: The CA Clarity PPM TRACE level setting severely degrades CA Clarity PPM connector performance. Only use this setting when all other options have failed.
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