CA Clarity PPM Connector Example: Create a Resource Status Alert

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CA Clarity PPM Connector Example: Create a Resource Status Alert

In this example, Jane Melton wants to raise a USM Risk-Capacity alert when a CA Clarity PPM user account becomes inactive. The isActive mapping property represents the account status. isActive is a boolean property. When its value is False, Jane raises an alert on the associated Person CI. When isActive is True, she clears existing status_change alerts on the CI.

Creating a Resource Status alert requires the following alert entries under the Person CI:

Attribute	Entry 1	Entry 2
id	status_change	status_change
property	isActive	isActive
match	false	true
alertType	Risk-Capacity	Risk-Capacity
alertAction	Create	Update
summary	Status Inactive	Status Active
message	User status is now Inactive	User status is now Active
severity	Major	Normal

In this example, the ID attribute is the same for each alert, because each set of entry properties denotes different states for the same alert. The property attribute can be different for entries that describe two different states for the same alert. In this case, it takes more than one CA Clarity PPM property to describe the alert condition.