Field Mappings (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed)

This section describes the fields that are mapped to and from CA Clarity PPM when you use the connector.

This section contains the following topics:

Field Mappings: Service Desk Change Orders to CA Clarity PPM Incidents

Field Mappings: Service Desk Change Orders to CA Clarity PPM Ideas

Field Mappings: Service Desk Change Orders to CA Clarity PPM Change Order Tasks

Field Mappings: CA Clarity PPM Tasks to Harvest Packages

Field Mappings: Service Desk Change Orders to Harvest Packages

Field Mappings: Service Desk Change Orders to CA Clarity PPM Incidents

In CA Clarity PPM, the fields listed in the following table are populated when a Service Desk analyst creates a CA Clarity PPM incident using Service Desk. Notes are provided only when there is special information on the location of the field in either CA Clarity PPM or Service Desk.

Note: For more information about incident fields, see the CA Clarity PPM Using Demand Management guide.

CA Clarity PPM Incident Field	Service Desk Change Order Field	Notes
Short Description	Order Summary
Tracking ID	Change Order Number	The Change Order Number field is required.
Detailed Description	Order Description	The Order Description field is required.
Category	Category
Priority	Priority	1, 2 = High 3, 4 = Medium 5 = Low None = Not selected
Expected End Date	Need By Date	The Need By Date field is required.
Estimated Total Effort (Hours)	Est Duration	Field displays on the Costs/Plans tab in Service Desk.
Primary Contact Name	Assignee	Field displays in the Primary Contact section of the Incident page in CA Clarity PPM.

Field Mappings: Service Desk Change Orders to CA Clarity PPM Ideas

In CA Clarity PPM, the fields listed in the following table are populated when a Service Desk analyst creates a CA Clarity PPM idea using Service Desk. Notes are provided only when there is special information on the location of the field in either CA Clarity PPM or Service Desk.

Note: See the Demand Management User Guide for more information.

CA Clarity PPM Idea Fields	Service Desk Change Order Fields	Notes
Subject	Order Summary
Priority	Priority	1, 2 = High 3, 4 = Medium 5 = Low None = Not selected
Description	Order Description	The Order Description field is required.
Owner	Assignee
Idea ID	Change Order Number	The Change Order Number field is required.
Estimated Start Date	Actual Start Date
Estimated Finish Date	Need By Date	The Need By Date field is required.

Field Mappings: Service Desk Change Orders to CA Clarity PPM Change Order Tasks

In CA Clarity PPM, the fields listed in the following table are populated when a Service Desk analyst creates a change order task on an existing CA Clarity PPM project using Service Desk. Notes are provided only when there is special information on the location of the field in either CA Clarity PPM or Service Desk, or on how the connector handles data exchanges between the two applications.

Service Desk Change Order Fields	CA Clarity PPM Change Order Task Fields	Notes
Change Order Number	ID	The Change Order Number field is required. The ID is the CA Clarity PPM task ID and appears on the Task Properties page.
Order Summary	Name	The Order Summary field is required. Only the first 150 characters of this field are mapped.
	Change Order Status	The Change Order Status field appears in the Change Order Information section on the Task Properties: Change Order Details page. It is automatically set to Evaluate when the task is created.
Order Description	Description	The Order Description field is required. The Description field appears in the Change Order Information section on the Task Properties: Change Order Details page.
	Start	The task Start date field is calculated based on the change order Estimated Duration field and the Need By Date field. This field appears on the Task Properties page.
Need By Date	Finish	The Need By Date field is required. The Finish field appears on the Task Properties page.
Change Order Number	Harvest ID	The Change Order Number field is required. The Harvest ID field is read-only and appears in the Change Order Information section on the Task Properties: Change Order Details page.
Priority	Priority	In CA Clarity PPM, the Priority field appears on Task Properties: Change Order Details page.
Project	Harvest Project	The Service Desk project CI is used to store information about projects that exist in CA Clarity PPM and Harvest. This information is used to determine both the CA Clarity PPM project and the Harvest project.

Field Mappings: CA Clarity PPM Tasks to Harvest Packages

In Harvest, the fields listed in the following table are populated in Harvest when a CA Clarity PPM project manager creates a Harvest package from a CA Clarity PPM feature or change order task. These fields appear on the CA Harvest Service Desk Clarity Connector Request for Change form. Notes are provided only when there is special information on the location of the field in either CA Clarity PPM or Harvest, or on how the connector handles data exchanges between the two applications.

CA Clarity PPM Task Fields	Harvest Package Fields	Notes

From Change Order Tasks
Harvest ID & ID	Name	The ID is the CA Clarity PPM task ID and appears on the Task Properties page. The Name field appears on the Package tab on the Package Properties window in Harvest, and is a concatenation of both CA Clarity PPM ID fields, e.g. <Harvest ID> - <ID>.
Assignee	Assigned To	The CA Clarity PPM resource ID and Harvest user ID must match. The Assignee is the name of the first resource listed in the Assignments section of the Task Properties page. The Assigned To field appears on the Package tab on the Package Properties window in Harvest.
	Change Order #	The Change Order # field appears on the Service Desk tab of the form if the change order originated from Service Desk.
	Date Reported	The Date Reported field is not a direct field mapping; it is automatically set to the date and time the task was created. This field appears on the Origination tab of the form.
Finish	Fix by	The Fix by field appears on the Investigation tab of the form.
Priority	Priority	In Harvest, the Priority field appears on the Origination tab of the form. In CA Clarity PPM, the Priority field appears on the Task Properties: Change Order Details page.
Description	Description	The Description field (Harvest) appears on the Origination tab of the form.
	Category	The Category field is not a direct field mapping; it is automatically set to Change Order. This field appears on the Origination tab of the form.
	Reported By	The Reported By field is not a direct field mapping; it is automatically set to CA Clarity PPM. This field appears on the Origination tab of the form.
ETC	ETC Hours	The CA Clarity PPM resource ID and Harvest user ID must match. The ETC Hours is the ETC value for the first assignee listed in the Assignments section of the Task Properties page. This field appears on the Origination tab of the form.
	Origin	The Origin field is not a direct field mapping; it is automatically set to Service Desk. This field appears on the Origination tab of the form.
	Type	The Type field is not a direct field mapping; it is automatically set to Change Order. This field appears on the Origination tab of the form.
Project ID	Project ID	This field appears on the form's CA Clarity PPM tab.
Harvest ID	Feature ID	This field appears on the CA Clarity PPM tab of the form.
Project Name	Project Name	This field appears on the CA Clarity PPM tab of the form.
From Feature Tasks
Harvest ID & ID	Name	The ID is the CA Clarity PPM task's ID and appears on the Task Properties page. The Name field appears on the Package tab on the Package Properties window in Harvest, and is a concatenation of both CA Clarity PPM ID fields, e.g. <Harvest ID> - <ID>.
Harvest Manager	Assigned To	The CA Clarity PPM resource ID and Harvest user ID must match. The Assigned To field appears on the Package tab on the Package Properties window in Harvest.
	Date Reported	The Date Reported field is not a direct field mapping; it is automatically set to the date and time the task was created. This field appears on the Origination tab of the form.
Finish	Fix by	The Fix by field appears on the Investigation tab of the form.
Priority	Priority	In Harvest, the Priority field appears on the form's Origination tab. In CA Clarity PPM, the Priority field appears on the Task Properties: Change Order Details page.
Description	Description	In Harvest, the Description field appears on the Origination tab of the form.
Component	Category	The Category field appears on the Origination tab of the form.
	Reported By	The Reported By field is not a direct field mapping; it is automatically set to CA Clarity PPM. This field appears on the Origination tab of the form.
	Origin	The Origin field is not a direct field mapping; it is automatically set to CA Clarity PPM. This field appears on the Origination tab of the form.
	Type	The Type field is not a direct field mapping; it is automatically set to Feature. This field appears on the Origination tab of the form.
Project ID	Project ID	This field appears on the CA Clarity PPM tab of the form.
Harvest ID	Feature ID	This field appears on the CA Clarity PPM tab of the form.
Project Name	Project Name	This field appears on the CA Clarity PPM tab of the form.

Field Mappings: Service Desk Change Orders to Harvest Packages

In AllFusion Harvest, the AllFusion Harvest package fields listed in the following table are populated when a Service Desk analyst creates a Harvest package from a Service Desk change order. These fields appear on the Service Desk Clarity Connector Request for Change form in AllFusion Harvest. Notes are provided only when there is special information on the location of the field in either Service Desk or Harvest, or on how the connector handles data exchanges between the two applications.

Service Desk Change Order Fields	Harvest Package Fields	Notes
Change Order Number	Change Order #	The Change Order # field appears on the Service Desk tab of the form. Where this field is also used for the default package name, you can change this value in Harvest.
Start Date	Date Reported	The Start Date field appears on the workflow task: Create Harvest Package, on the Workflow Tasks tab. The Date Reported field appears on the Origination tab of the form. This value is the date/time from the Harvest server.
Requester	Reported by	The Reported by field appears on the Origination tab of the form.
N/A, system generated field.	Origin	The Origin field appears on the Origination tab of the form. This value is set to Service Desk, and indicates the source that created the package.
Category	Category	The Category field appears on the Origination tab of the form.
Priority	Priority	The Priority field appears on the Origination tab of the form.
Est. Duration, on the Costs/ Plans tab.	ETC Hours	The ETC Hours field appears on the Origination tab of the form.
Order Description	Description	The Description field appears on the Origination tab of the form.