Service Team › Role Capacity (Service)

Role Capacity (Service)

The role capacity page of service team provides an aggregated view of all role demand whether generated by role-based team members or named resources. You can view the information against the capacity of the resources that fill those roles.

To access the page, from the Team menu, click Role Capacity. Resources without a team role are captured on the page in the [No Role] row.

From the role capacity page, you can view:

• Role allocation to the service compared to allocation to other investments or services. The investment hierarchy aggregates the data of a role and each subinvestment allocates a specific percentage to the service.
• Available role capacity for the service and subinvestments.

You can view this information from inside and outside a scenario. Suppose, a role appears over-allocated. Click the Staff icon to open the staff page of service team and see the resources that are using the role.