Managing Services › Subscriptions (Services) › Monitor Service Subscriptions

Monitor Service Subscriptions

Follow these steps:

1. Open the service.
2. Open the Properties menu, and click Subscriptions.

   The list page appears.

3. Browse for, or filter subscriptions.
4. View the following information in the subscriptions page of service properties:

   Customer Department

   Displays department that has subscribed to the service.

   BRM

   Displays the name of the business relationship manager for the subscribing department.

   Incidents

   Displays the number of incidents that the subscribing department has logged against the service.

   Charges

   Displays the aggregate charges that the subscribing department has currently approved for the delivered service.

   SLA Violations

   Defines the number of service level violations that the subscribing department had logged against the service.