Managing Services › Main Properties (Service) › Baselines (Service)

Baselines (Service)

Baselines are snapshots of your service total planned effort and cost estimates at the moment you capture it. Incident actuals are not part of the total effort for baselines. These are unplanned work and not taken into account during baselining.

Because baseline snapshots are static, the changes you make to your service after you create a baseline do not automatically appear in the current baseline. However, you can update a baseline to include your newly entered or posted information.

More information:

Create Baselines

Cost and Usage Data from Baselines (Service)

Edit Baselines (Service)

Set the current Baseline (Service)

Update Baselines at the Service Level