Installing and Configuring the Connector with CA Clarity PPM

You can install and configure CA Clarity PPM to support the connector among Service Desk, CA Clarity PPM, and Harvest. You can also set up CA Clarity PPM access rights and maintain CA Clarity PPM. All of the procedures should be done by your CA Clarity PPM administrator.

This section contains the following topics:

How CA Clarity PPM is Set Up

How Service Desk is Set Up

How Harvest is Set Up

How to Execute CA Clarity PPM Administrative Tasks

How CA Clarity PPM is Set Up

The following section describes how to set up the connector on CA Clarity PPM. You will use CA Clarity System Administration to install the Connector: Unicenter Service Desk/Harvest add-in; and you will use CA Clarity PPM to set administrative configurations, such as CA Clarity PPM resource names and IDs.

Note: See the Installation Guide for more information.

About Clarity Connector: Unicenter Service Desk/Harvest Add-In

CA Clarity PPM includes optional components named add-ins that extend CA Clarity PPM features. The Connector: Unicenter Service Desk/Harvest add-in includes processes, views, objects, tabs, lookups, pages, and portlets that allow CA Clarity PPM to integrate with Service Desk and Harvest. Your CA Clarity PPM administrator must install this add-in during the installation of the connector.

Note: Contact your CA Clarity PPM administrator or see the Administration Guide for more information.

CA Clarity PPM Setup Procedures

How you set up the connector depends on the version you have installed. The following table describes how to set up for each release.

If you have the Connector: Unicenter Service Desk/Harvest add-in installed on CA Clarity 7.5.3 or 8.0 and you upgrade to CA Clarity PPM or CA Clarity 8.1, you must re-install the add-in.

You must download and install the add-in for CA Clarity PPM or CA Clarity 8.1 manually. This add-in cannot be used with prior versions of CA Clarity.

More information:

Preparing CAI Processes for Redeployment

Setup for CA Clarity PPM 13.0, 12.0, or CA Clarity 8.1

This section describes the steps required to install the add-in so that the content is available to Clarity users. You must complete these steps on your Clarity application server.

The following instruction sets describe how to set up for CA Clarity PPM 12.0. The instructions also apply to CA Clarity 8.1, but the following naming differences between versions have occurred:

The following process details how to install an add-in on your Clarity server:

1. Download the add-in.
2. Extract the JAR file to a directory on the application server.
3. Stop the CA Clarity Application (app) and CA Clarity Background (bg) services.
4. Install the add-in.
5. Start the app and bg services.
6. (Existing add-in installations only) Apply the add-in.
7. (Existing add-in installations only) Publish the applied add-in items.

Important! If you are upgrading from a previous version of Clarity to CA Clarity PPM 13.0, 12.0, or CA Clarity 8.1, you must reinstall the add-in. Before reinstalling, make sure that you cancel or delete all active process instances and put process definitions in draft mode.