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The Default Remedy Clarity Integration Process is included with this add-in. This process is built on the philosophy that you do your work in one place (that is, Remedy) and cost it in another (that is, CA Clarity PPM).
This process transfers cases from Remedy into CA Clarity PPM as incidents only after the assignee changes the case status to "Closed". If the assignee subsequently changes the case, you can run the process to transfer cases to CA Clarity PPM again. However, once a cases is transfered to CA Clarity PPM, effort or changes you make to the case in Remedy are not tracked in CA Clarity PPM.
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