Setup and Installation › The Default Remedy Clarity Integration Process › Fault Handling During Connection

Fault Handling During Connection

You can incur errors during the connection and transfer of cases from Remedy to CA Clarity PPM incidents. The following is a list of possible errors and how the Default Remedy Clarity Integration Process process handles them:

• The Remedy resource attached to the incoming case does not exist in CA Clarity PPM.

  Handling: The incident is created and assigned to the Remedy Admin user. A message is logged in the process context. All such messages are mailed in a single batch to the Remedy Administrator.

• The Remedy category attached to the incoming case does not exist in CA Clarity PPM.

  Handling: A new incident category is created with the specified name. A warning message is logged that states that the new category was created.

• Generic incident XOG error.

  Handling: The error is logged and the CA Clarity PPM incident is not created or updated.