Setup and Installation › How to Set up Remedy for Connection to CA Clarity PPM › Create New Remedy Web Service Query Operations

Create New Remedy Web Service Query Operations

Remedy includes some default Web Services. However, these are basic services meant to be configured to include the filter criteria and data required by the client application.

For example, CA Clarity PPM must filter using Remedy's Status field, which is not possible using stock Remedy Web Services. To accomplish the task of filtering, create a new Web Service query operation that can take a generic filter argument, and output all the fields required by CA Clarity PPM.

Follow these steps:

1. Open the Remedy Administrator.
2. In the object tree, click the Web Services node.
3. Double-click HelpDesk_Query_Service.
4. Under Operations, click New.
5. Complete the following fields:

   Name

   Enter GetFilteredList.

   Type

   Select Get.

6. When prompted to map object changes, select Replace current mappings.