Incidents › Assign Resources to Incidents

Assign Resources to Incidents

Verify that all incidents are assigned to a resource. Use the Assign To field on the Incidents List page to assign and reassign incidents. The field displays on the page after you submit the incident for the first-time.

When you assign an incident, a notification is sent to the user assigned. The method of receiving notifications depends on the assigned user personal notification settings.

See the CA Clarity Basics User Guide for more information.

Follow these steps:

1. Open Home, and from Demand Management, click Incidents.

   The list page appears.

2. Click the incident short description.

   The properties page appears.

3. Click the Browse icon located next to the Assigned To field.

   The selected resource is assigned to the incident.

4. Save the changes.