Incidents › Reassign Incidents

Reassign Incidents

You can reassign incidents that are unresolved to another user. When you assign an incident, a notification is sent to the assigned user. The method of receiving notifications depends on the assigned user personal notification settings.

See the CA Clarity Basics User Guide for more information.

Follow these steps:

1. Open Home, and from Demand Management, click Incidents.

   The list page appears.

2. Select the check box next to the incident you want to reassign.
3. Click Reassign.

   The select resources page appears.

4. Select the user you want to assign.
5. Click Reassign.

   The confirmation page appears.

6. Click Reassign.