Incidents › View Newly Assigned Incidents

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View Newly Assigned Incidents

IT workers receive notifications when an IT manager assigns work on an incident. The following procedure explains how to view incident notifications.

Follow these steps:

  1. Open Home, and from Personal, click Organizer.

    The Action Items portlet displays with other portlets.

  2. Click Notifications.
  3. In the Show field, select Incidents.

    The number of incident notifications you have received are displayed.

  4. Click the Incidents link in the portlet.

    The notifications page appears.

See the CA Clarity Basics User Guide for more information.