Incidents › Incidents Overview › Incident Components

Incident Components

Incidents consist of the following components:

Incident properties

Use the incident properties pages to define any view incident basics, such as its short description, category, status, urgency, and impact. In addition, you can convert the incident into a project or project task from the Incident Properties page.

Associations

Use the Associations menu to view a list of projects and project tasks from which this incident was converted.

Effort

Use this component to view a list of the resource effort on timesheets to resolve this incident.

Notes

Use this component to add notes to your incident or to view a list of notes posted to your incident.

Processes

You can use CA Clarity PPM processes to automate certain elements of demand management. For example, you can create a process that notifies the incident manager when the incident status changes to "Resolved". You can also define a process to implement your incident, such as setting the incident urgency to "High".

Your CA Clarity PPM administrator can define incident type-specific processes or global processes designed to work on a specific incident.

You can create and run processes on incidents.

See the CA Clarity Basics User Guide for more information.

Audit

This component provides a way to track the history of specific activities that occur for an incident. Your CA Clarity PPM administrator, who determines which fields are audited and what information is stored in the audit trail, sets up Auditing. If Audit Trail is enabled and you have the appropriate access rights, the Audit menu displays when you open your incident. Use this menu to view a log of change, addition, or deletion records for any of the fields chosen for auditing.

See the CA Clarity Basics User Guide for more information.

More information:

How Incidents are Converted into Planned Work

View Project and Task Associations (Incident)

Enter Time Spent (Incident)

How to Manage Incident Notes