Incidents › Enter Time Spent (Incident)

Enter Time Spent (Incident)

You can link directly to your timesheet to record the time you spend working on your assigned incidents. Use the Enter Time button on the incident effort page and the incident properties page.

The incident effort page displays a chronological list of the timesheet entries you recorded for this incident. The incident effort is used to calculate costs for unplanned work. The time you spend and enter for the incident does not get carried forward when the incident is converted. The incident effort and the new project or task effort represent separate activities and are time-tracked, separately.

You can enter time spent working on incidents from the incident or from CA Clarity PPM timesheets.

See the CA Clarity Basics User Guide for more information.

Follow these steps:

1. Open Home, and from Demand Management, click Incidents.

   The list page appears.

2. Click the incident short description to open the incident.

   The properties page appears.

3. Click Enter Time.

   The Select Investment and Time Period page appears.

4. Complete the following fields:

   At Investment

   Click the Browse icon to select the investment to charge the resulting cost. The investments that display for selection are associated with the incident category of the incident. And the incidents to which you have access rights for incident tracking.

   At Time Period

   Select an open timesheet period from the drop-down.

5. Click Save and Return.

   The selected timesheet for the period opens.

6. Log the time you spent working on the incident on your timesheet.