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Before you report and manage incidents, verify if your CA Clarity PPM administrator has set up the incident category mapping. If this step is not completed, the following error message appears when you try to access incidents for the first-time:
See the Administration Guide for more information.
An IT worker or a requester can log an incident. Resources with either role have adequate access rights to created new incidents. Once you have logged the incident, you can view and edit the incidents you have created from the Reported by Me menu. IT workers can view a list of all incidents associated with the incident category to which they are assigned from the Assigned to Me menu.
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