General Usage Best Practices › Update Catalog with an Unpublished PTF

Update Catalog with an Unpublished PTF

You can use CA CSM to retrieve maintenance not yet published on the CA Support Online website (for example, test PTFs) from an FTP site that is protected by a user ID and password. You can then install and deploy these test solutions.

Follow these steps:

1. Navigate to the Products tree on the Products tab, select the product and release, right-click, and select Add External Maintenance.

   The Add External Maintenance dialog appears.

2. Select the FTP File option button.

   You are prompted to specify the package details.

3. Enter the following information, and click OK:
   • The host FTP server and port, such as supportftp.ca.com and 21
   • The FTP path name, such as /outgoing/

     Note: The path must start with a forward slash (/).

   • A maintenance name, such as RO01111.bin
   • The FTP user ID and password

   The CA Technologies support engineer provided this information.

   CA CSM starts a task to retrieve the solution in that directory.

4. When the task completes, click Refresh.

   The Software Catalog displays the new maintenance, and it is now downloaded and ready for processing.

Business Value:

Using this best practice can help save you time when you are retrieving unpublished PTFs.

Additional Considerations:

The Add External Maintenance operation retrieves one solution at a time.