Maintaining Products › Back Out Maintenance

Back Out Maintenance

You can back out an applied maintenance package (but not an accepted maintenance package) through the SMP/E Environments tab. The process starts a wizard that guides you through the backout.

Note: While working with a particular SMP/E environment, the SMP/E environment is locked and other CA CSM users cannot perform any action against it. When the task finishes, logging out from CA CSM, or a CA CSM session is inactive for more than 10 minutes, the lock releases.

Follow these steps:

1. Click the SMP/E Environments tab, and select the SMP/E environment from which you want to back out maintenance on the tree on the left side.

   Products installed in the environment are listed.

2. Select the product component from which you want to back out maintenance.

   The features in the component are listed.

   Note: You can back out maintenance from all the products in the environment. Click the Maintenance tab to list all the maintenance packages for the environment.

3. Select the function from which you want to back out maintenance.

   The maintenance packages for the feature are listed.

   Note: You can use the Show drop-down list to show only applied packages.

4. Select the packages that you want to back out, and click the Restore link.

   The maintenance wizard opens to the Introduction step.

   Note: If you select an SMP/E environment being used in CA CSM by another user, a notification message appears. You are prevented from performing any actions on the SMP/E environment. You can either wait until the notification message disappears and the SMP/E environment becomes available, or click Cancel to select another SMP/E environment.

5. Review the information about the backout, and click Next.

   The packages to back out are listed.

6. Review and adjust the list selections as required, and click Next.

   Note: To review and adjust a list of zones from where you want to restore the maintenance, click Select Zones. Click OK to confirm the selection and return to the wizard.

   The Prerequisite tab of the wizard appears.

7. Review the prerequisites if they exist, and click Next. CA CSM restores these prerequisites as part of the maintenance backout process.

   A summary of the task appears.

8. Review the summary, and click Restore.

   A dialog that shows the progress of the task opens. When the task completes, you can click Show Results on the Progress tab to close this dialog. The task output browser opens and you can view the action details. Click Close to close the task output browser.

Note: While a task is in progress, you can perform other work. You can click Hide to exit the dialog and view the task status later on the Tasks tab.