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Information Gathering › Run the Logging Script › Debug CA Chorus Application Server Problems

Debug CA Chorus Application Server Problems

The following procedure explains how to debug the CA Chorus Application Server problems.

Follow these steps:

  1. Open the server.log in your editor or viewer.
  2. Search from the beginning for the ERROR string (SPACE + ERROR + SPACE).

    The first occurrence of the error in most cases is the reason for the CA Chorus Application Server failure.

  3. Read a whole error stack carefully.

    When external systems cause the failure, the server.log file has SEVERE message instead of ERROR message.

    If you find nothing wrong in the logs, or if you do not have enough experience to deal with the error, refer to the following topics: