Information Gathering

If you encounter an issue in CA Chorus or any discipline, we recommend that you answer the following questions before contacting CA Technologies. Doing so can expedite the resolution.

What product are you running?
What software version are you running?
In what module or component are you working?
If you are working in the Investigator, which discipline category were you working in?
What were you trying to do in the product?
What path have you taken to get to this error?

We also recommend that you take a screen shot with the error message and any associated log files. Capturing this information lets us see exactly what you are seeing in the product and in the logs.

The following sections detail the main sources of diagnostic information:

Data Definition (DD) Statements
CA Chorus Log Files