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Knowledge Center Displays Irrelevant Topics

Symptom:

When I search the Knowledge Center, the result includes irrelevant topics.

Solution:

Along with the documentation that we provide, the Knowledge Center lists the documents and websites that the users index. The This icon indicates a user-indexed topic. icon indicates a user-indexed topic. The following screen capture shows some of the different icons we use in the Knowledge Center.

If you find irrelevant, outdated, or incorrect user-indexed-topics in the Knowledge Center, ask your system administrator to clear such indexes. You can also eliminate data sources to improve search results by selecting specific sources under Advanced Search.

This screenshot shows some of the different icons we use in the Knowledge Center.