Troubleshooting › Event Reports, Summary Reports, Change Approvals are not directories

Event Reports, Summary Reports, Change Approvals are not directories

Symptom:

When I select an LDAP node and the navigation tree expands, Event Reports, Summary Reports, and Change Approvals do not appear as directories and I cannot open them.

Solution:

1. If your site is using a DB2 configuration, start DB2 and Resource Recovery Services (RRS). After you start DB2, recycle LDAP.
2. If your site is using a CA Datacom configuration, start CA Datacom/AD Version 14.0 and CA Datacom Server Version 14.0. After CA Datacom is started, recycle LDAP.

Symptom:

I have restarted DB2 and RRS, LDAP is up, but I still see that Event Reports, Summary Reports, Change Approvals are not directories and I cannot open them.

Solution:

1. Go to the console and issue the following command:

   F YOUR_LDAP_STC,Backend
   

2. Scroll down to see the following PARM:

   DB Discovered Yes
   

   If this output indicates No it means that the LDAP server has not connected to DB2. One reason could be that LDAP was started before DB2, or that RRS was up.

3. Recycle LDAP.

Symptom:

DB2 and RRS are started, LDAP is up and the "F YOUR_LDAP_STC,Backend" command in the console indicates "DB Discovered Yes". However, I still see that Event Reports, Summary Reports, Change Approvals are not directories and I cannot open them.

Solution:

Check the permissions to the Compliance Policy Administration interface Components. If the Compliance Policy Administration interface does not have permission to read the DB2 Tables during startup, it does not show the expandable tree items.