Using the Investigator › How to Share Knowledge Using Notes › Create Notes

Create Notes

Notes can greatly increase communication among users, serve as logs for data, or identify errors or ongoing research projects. In the Investigator, you can add notes to a table row. In addition, the notes appear in the Notes module according to the permissions that you set. A note is saved with descriptive details, including a numeric ID, the author, and time and date of creation.

In this example, you created a Service Desk ticket to resolve the problem with one of your systems. You can create a note with the following details and attach the note to the row in the Data pane that identifies the system:

• A short description of a problem.
• The Service Desk ticket number.
• The status of the ticket.

Use the following procedure to add a note to a table row in the Investigator.

Follow these steps:

1. Launch the Investigator.
2. Highlight the table row where you want to add the note, and click the Add Notes icon () in the Investigator toolbar.
3. Enter the note text, select the permissions, and click Save.

   Note: A note can be 1024-character long and can include any text and special characters except < and >. Also, we recommend that you identify your discipline - such as security administrator - in the note title or body.

   The note is added to the selected table row and to the Notes module. Table rows that contain notes include a Notes icon () in the Notes column. To view notes for a table row, click the Notes icon. The All Notes window displays all notes for the table row. Public notes that you added appear as search results in the Knowledge Center.