User Guide › Reports › Alerts › Alert Profiles › Add Alert Profiles

Add Alert Profiles

To create an alert profile, specify the type of alert and the alert recipients, and the delivery method. If the recipient you need is not listed, you can create a recipient.

For more information, see Adding Alert Recipients.

Follow these steps:

1. In the Alert Profiles page, click Add New.

   The Alert Profile Details page opens.

   -OR-

2. In the Contracts page, right-click on the contract for which you want to create an alert profile and then click Create Alert Profile.

   The Alert Profile Details page opens.

3. In Name, enter a name for the alert.
4. In Description, enter a description for the alert.
5. From the Type drop-down list, select the type of alert. The available, default alert types are:
   • Bad login - When someone tries to log in to CA Business Service Insight and fails
   • Log messages - When the system issues a message to the log
   • New translation entry - When the adapter cannot translate an event from the data source into a corresponding translation entry in CA Business Service Insight.

     For more information, see Translation Entries.

   • Penalty -When the service provider has incurred a penalty for one or more contracts
   • Raw data gap - When no raw data is received for a particular time period
   • Service level - When the service level at the end of the tracking period matches a defined condition.
   • Service Level Prediction - A Service Level Prediction is a notification issued when CA Business Service Insight predicts that the current trend/s lead to a deviation from the target service level.

   Note: The Type drop-down list can also include user-defined event types, enabling alerts to be defined in connection with specific events. Selecting a user-defined event type displays the Resource field. When required, select the resource to which the user-defined alert applies from the Resource drop-down list.

6. In the Condition formula field, enter the condition formula to define the exact circumstances that issue an alert, or click Formula Editor.

   Note: The Alerts feature does not permit users to set conditions on TIME fields. For Event Types containing a date field, the date field is NOT listed in the condition formula and no changes can be made to it. The limitation is deliberate.

7. In Message subject, enter the subject header for the alert message.
8. In Message, enter the text of the alert message or click Message Editor. For more information, see Creating an Alert Message.
9. In Recipients, select the alert recipients from the Available list and click the arrow, or double-click the recipient name. The recipient moves to the Included list.

   Note: If the alert recipient you want is not listed, you can add it by clicking Add Alert Recipient.

10. From the Severity drop-down list, select the severity of alerts created from this profile: Critical, Major, Minor. The severity definition determines the delivery priority applied to messages sent containing the alert, and the order in which the issued alerts are listed in the Alerts page.
11. From the Status drop-down list, select the status of the alert profile: Enabled / Disabled. Alerts can only be triggered from profiles that are Enabled.
12. In the field: Minimal Time Between Alerts, enter the minimum interval between alerts, or use the arrow icons to select the number of minutes. Minimal Time Between Alerts prevents issuing large numbers of alerts for a single condition.

    Note: This value is subject to the value defined in the Minimal time between alerts field in the Alert Preferences page. For more information, see Defining Alert Preferences.

13. Click Save.

    The new alert profile is saved.

Tip: Alert profiles can also be created by clicking Alerts in the Contracts, Contract Details and Penalties pages for any defined contract, metric or penalty. When creating an alert profile from these pages, predefined values are displayed for each field, depending on where you clicked the Alerts icon. These values can be modified as required.

Alert profiles can also be created by right-clicking on the name of contract in the Contracts page and selecting Create Alert Profile.