User Guide › Dashboard › Widget Analysis

Widget Analysis

You can view calculation results that help you understand the roll-up schemes. You can get to the origin of a problem, understand the reason, solve it and prevent the problem from happening again.

Follow these steps:

1. Double-click the widget.

   OR

2. Right-click on the widget and select Analysis.

   OR

3. Click the widget's menu, and select Analysis.
4. Select a structure, right click and select Properties from the menu. This opens the Properties pane on the right.

   An Analysis page opens showing the entity calculation structure. All entities are shown with a graphical indication of their severities.

   The roll-up calculation method and the reason for the contract party's red severity can be immediately deducted. The two metrics in one service have red severity and because the worst case roll-up method is used, the contract party's severity is red.

5. Use the toolbar at the top of the page to perform:

1. Click an entity and then on . The Properties pane displays showing the entity's details, in particular:

   Last calculated on

   Indicates the last time when the entity was updated with the latest results.

   Thresholds

   Indicates the values of the red and yellow thresholds according to which the severity calculation was done.

   Thresholds Base

   Indicates if the severity is calculated according to a deviation or measurement value set in CA Business Service Insight.

   Thresholds Origin

   Indicates from what level the threshold values were taken (widget, metric, domain category or system default).

   Target

   For metrics only. Indicates if the target is dynamic or displays the value from CA Business Service Insight.

   Value

   Indicates the value when the Average roll-up method is selected.

   Severity Description

   Gives a description (and values if applicable) of the reason for the severity of a specific color

2. Click View to access the entity's Details page in CA Business Service Insight, in View mode.
3. Click Navigate to open a Service Delivery Navigator page, showing the entity's data model, and drill-up or down the entity. For more information, see Service Delivery Navigator.

Note: When analyzing a contract or when a contract is part of the structure shown in the analysis, only the effective structure of the contract is shown.