Predefined Content Guide › Business Logic Modules › Generic Business Logic Modules › Success Calculations Module

Success Calculations Module

This module receives events and checks those events using success-criteria. It can perform the following calculations:

• Count – Count the number of events that fulfill the success criteria during the tracking period.
• Percent-Of Success – Count the percent of the events that fulfill the success criteria out of the total number of received events during the tracking period.

Example of Usage

An event type that handles support calls exists, and one of the fields is the call durations. This module can be used to calculate the percent of calls that lasted more than 30 minutes.