Configuration Management Metric List

The following table lists the Configuration Management metrics.

Refer to Generic Business Logic Modules for in depth description of the business logic modules associated with this service level template.

Metric Name	Description
Number CI tracked	Number of configuration items actually logged and tracked.
Number of incidents due to inaccurate CIs	Number of incidents caused by inaccurate configuration information.
Number of licenses not used	Number of software licenses that are not deployed. The aim is to minimize the cost of unused licenses.
Percent of CMDB completeness	Currently not implemented.
Percent of inaccurate CIs	Percent of configuration items which have different configuration compared to the logged information.