Installation Guide › Prerequisites › Server Software Prerequisites

Server Software Prerequisites

The following sections list the software prerequisites for the database, application, and web servers. Specific Windows roles are required for the application servers and web server. Verify that all servers meet all prerequisites.

Database Server Prerequisites

Important! CA Business Service Insight does not support consolidated databases. Using a consolidated database causes future upgrades and some functions to fail.

The following table lists the required database, version, character set, and server prerequisites.

The database installation scripts were tested on the following platforms:

• Microsoft Windows 2003 (32-bit and 64-bit).
• Microsoft Windows 2008 (32-bit and 64-bit).
• Microsoft Windows 2008 R2 Enterprise edition SP1 (64-bit).
• Unix-Sun Solaris 10.5.
• Linux

Important! In one-tier installations, the Oracle Server must be 32-bit. Do not use a 64-bit version of the Oracle database.

• Before you install CA Business Service Insight, ensure that the Oracle server, the Oracle client and the database connection configuration components such as TNSnames.ora, listener.ora,  are installed and configured correctly. Then establish a connection to the database using OLEDB and verify that the listener is configured to recognize the instance you are creating.
  • TNSnames.ora must be present on all CA Business Service Insight servers
  • Listener.ora must be present on the CA Business Service Insight DB server.
• For new databases, you can select AL32UTF8 or WE8MSWIN1252.

  Note: The AL32UTF8 character set enables you to store non-western European characters but requires more space.

• For Oracle version 11, verify that the _optimizer_group_by_placement parameter is FALSE.

  Note: Execute the following commands with SYS user privileges.

  • To retrieve the current value, run the following query:

    SELECT a.ksppinm Param , c.ksppstvl InstanceVal
    FROM x$ksppi a , x$ksppsv c
    WHERE a.ksppinm = '_optimizer_group_by_placement'
    AND a.indx = c.indx
    

  • To set the parameter to false, run the following command:

    alter system set "_optimizer_group_by_placement" = FALSE
    

Note: Installing the database on other platforms sometimes requires adjustments in the scripts.

• Your database server must have at least 10 GB of free space available before you begin the installation process.

  Important! The database server must have sufficient free space available to complete the installation and fully install the database.

Installation on a RAC Database

CA Business Service Insight is compatible with RAC, but the RAC is not created as part of the installation. To use RAC, select one of the following options:

• Install the product using our InstallDB scripts. Reconfigure the instance to support RAC and add another instance to create the RAC database.
• Create your own RAC. Run our scripts without creating an instance. Our scripts perform only CA Business Service Insight related actions.

For more information about Oracle supported platforms, see Oracle online documentation at http://www.oracle.com/technology/documentation/index.html.

Application Server Prerequisites

The application server must meet the following prerequisites before you install CA Business Service Insight 8.2.5.

Operating System

The supported operating system platforms to host the application server are listed in the table on this page.

Important! For Windows 2008 systems, see the required Windows roles and features for the application server for more information.

• This product is IP Version 6.0 tolerant.
• Time-synchronize the Application and web servers when installing on three or more servers.
• Microsoft.NET Framework 3.5 SP1 or 4.0 must be installed. 4.0 is required for Microsoft Word booklet plug-ins.
• ASP.NET must be installed.
• This product requires a dedicated account for its services and entities.
  • CA Technologies recommend that you use a domain account for CA Business Service Insight entities instead of a local account during installation. The same account must be used for all CA Business Service Insight servers.
  • Any account in use must be a member of the local administrator group. Record the user name and password of the member.
• Before you install CA Business Service Insight, refer to Installation and Regional Settings.
• Before you install CA Business Service Insight, install and configure Microsoft Message Queuing (MSMQ).
• Application Server Memory must be at least 2-GB RAM.

Note: MSMQ uses the following ports:

• TCP: 1801
• RPC: 135, 2101/2112, 2103/2114, 2105/2116
• UDP: 3527, 1801

• JDK 1.6.16 Environment (32-bit)

Note: In ACE2, JBoss is used as an application server. Verify that the following ACE2 ports are available to accommodate the servers on which JBoss runs: 4073, 1298, 1299, 8283, 4744, 4645, 3728, 19201, 1361, 1363, 8293, 8280, 1300, 5546, 4657.

Note: RawDataTools requires Microsoft Visual C + + 2010 Runtime Libraries (x86). Download this component from Microsoft.

For Multitier Installations

• If the application and web server are different machines, or if there are multiple application servers, each server must exist in the same Windows domain.
• Install MSMQ in Active Directory Integration mode, also known as domain mode.
• Time-synchronize the application and web servers.

Oracle Configuration

For One-Tier Installations:

• The Oracle server must be 32-bit. Do not use a 64-bit version of the Oracle database.
• Before you install CA Business Service Insight, install and configure the Oracle server and the database connection configuration components, such as, TNSnames.ora, listener.ora. Then, establish a connection to the database using OLEDB and verify that the Listener is configured to recognize the instance you are creating.
  • TNSnames.ora and Listener.ora must be present on the database server.
  • On Windows 32-bit systems, the TNS_ADMIN key must be present in the registry path HKLM\SOFTWARE\. On Windows 64-bit systems, the path is HKLM\SOFTWARE\Wow6432Node\ .

For Environments with a Dedicated Database Server

• Before you install CA Business Service Insight, install the Oracle Client and Oracle OLEDB driver.
• The Oracle client must be 32-bit. Do not use the 64-bit version.
• Configure the Oracle client and the database connection configuration components, and establish a connection to the database using OLEDB.
  • TNSnames.ora must be present on all servers, and the BSI database TNSname must be defined there.
  • Listener.ora must be present on the database server.
  • On Windows 32-bit systems, the TNS_ADMIN key must be present in the registry path HKLM\SOFTWARE\. On Windows 64-bit systems, the path is HKLM\SOFTWARE\Wow6432Node\.
• Oracle OLEDB Provider must be installed on the application server, and the version must be the same or a later version of the Oracle database software.
  • If you are adding the Oracle OLEDB Provider to an existing Oracle client, install it to the existing Oracle home. For any assistance with the Oracle OLEDB Provider installation, contact the CA Technologies support team.
  • The CA Business Service Insight application server NLS_LANG settings must be identical to the database NLS_LANG settings.
• CA Business Service Insight supports the following client:

Required Windows Roles and Features

The Application Server Windows role is required on the application server.

The following Windows features are required on the Application Server role for the application server:

• Application Server Foundation (only on Windows 2008 SP2)
• .NET Framework 3.5.1 (only on Windows 2008 R2)
• Windows Process Activation Service Support
  • Message Queuing Activation
  • HTTP Activation
• Distributed Transactions
  • WS-Atomic Transactions

Important! If you do not select the Web Server (IIS) Support" feature, a warning screen appears during the installation. Ignore the warning, and continue the installation.

Note: For multitier installations, if the application and web servers are separate, or if there are multiple application servers, the MSMQ feature must be installed on the primary application server. Additionally, all the subcomponents under MSMQ must be installed. This installs MSMQ in AD or domain mode. This process may require domain rights.

Web Server Prerequisites

The web server must meet the following prerequisites before you install CA Business Service Insight 8.3.

Important! In one-tier installations, the Oracle Server must be 32-bit. Do not use a 64-bit version of the Oracle database.

Operating System

The operating system platforms that can host the web server are listed in this table.

Important! For Windows 2008 systems, see the required Windows roles and features for the web server for more information.

• In Microsoft Windows 2008 Server R2, the Active Server Pages extension must be set to Allow on the web server.
• This product is IP Version 6.0 tolerant.
• Microsoft .NET Framework 3.5 SP1 or 4.0 must be installed. 4.0 is required for Microsoft Word booklet plug-ins.
• ASp .Net must be installed.
• This product requires a dedicated account for its services and entities.
  • CA Technologies recommend that you use a domain account for CA Business Service Insight entities instead of a local account during installation. The same account must be used for all CA Business Service Insight servers.
  • Any account in use must be a member of the local administrator group. Record the user name and password of the member.
• Before you install CA Business Service Insight, refer to the section Installation and Regional Settings.
• Before you install CA Business Service Insight, install and configure Microsoft Message Queuing (MSMQ). If the setup is a multi-tier environment,

Note: MSMQ uses the following ports:

• TCP: 1801
• RPC: 135, 2101/2112, 2103/2114, 2105/2116
• UDP: 3527, 1801

• JDK is installed automatically as part of the current release.
• JBoss 7 is installed automatically as part of the current release, which includes:
  • JBoss Messaging 1.4.5
  • JBoss Remoting 2.2.3 SP1

Note: Content Transfer uses the following ports on the JBoss application server: 1198, 1199, 1200, 1201, 1261,1262, 3628, 3973, 4544, 4545, 4548, 5546, 4557, 8180, 8183, 8193, 19101.

For Multitier Installations

• If the application and web server are different machines, or if there are multiple application servers, each server must exist in the same Windows domain.
• Install MSMQ in Active Directory Integration mode, also known as domain mode.
• Time-synchronize the application and web servers.

Oracle Configuration

For One-Tier Installations:

• The Oracle server must be 32-bit. Do not use a 64-bit version of the Oracle database.
• Before you install CA Business Service Insight, install and configure the Oracle server and the database connection configuration components, such as, TNSnames.ora, listener.ora. Then, establish a connection to the database using OLEDB and verify that the Listener is configured to recognize the instance you are creating.
  • TNSnames.ora and Listener.ora must be present on the database server.
  • On Windows 32-bit systems, the TNS_ADMIN key must be present in the registry path HKLM\SOFTWARE\. On Windows 64-bit systems, the path is HKLM\SOFTWARE\Wow6432Node\ .

For Environments with a Dedicated Database Server

• Before you install CA Business Service Insight, install the Oracle Client and Oracle OLEDB driver.
• The Oracle client must be 32-bit. Do not use the 64-bit version.
• Configure the Oracle client and the database connection configuration components, and establish a connection to the database using OLEDB.
  • TNSnames.ora must be present on all servers, and the BSI database TNSname must be defined there.
  • Listener.ora must be present on the database server.
  • On Windows 32-bit systems, the TNS_ADMIN key must be present in the registry path HKLM\SOFTWARE\. On Windows 64-bit systems, the path is HKLM\SOFTWARE\Wow6432Node\.
• Oracle OLEDB Provider must be installed on the application server, and the version must be the same or a later version of the Oracle database software.
  • If you are adding the Oracle OLEDB Provider to an existing Oracle client, install it to the existing Oracle home. For any assistance with the Oracle OLEDB Provider installation, contact the CA Technologies support team.
  • The CA Business Service Insight application server NLS_LANG settings must be identical to the database NLS_LANG settings.
• CA Business Service Insight supports the following client:

Required Windows Roles and Features

The following Windows roles are required on the web server:

• Application Server
• Web Server (IIS)

The following Windows features are required on the Application Server role for the web server:

• Web Server (IIS) Support
• COM+ Network Access
• Windows Process Activation Service Support
  • Message Queuing Activation
  • HTTP Activation
• Distributed Transactions
  • WS-Atomic Transactions

Note: For multi-tiered installations, if the application and web servers are separate, or if there are multiple application servers, the MSMQ feature must be installed on the web server. Additionally, all the subcomponents under MSMQ must be installed. This installs MSMQ in AD or domain mode. This may require domain rights.

The following Windows features are required on the Web Server (IIS) role for the web server:

• All services for "Common HTTP Features" group
• All services for "Application Development" group
• Health and Diagnostics
  • HTTP Logging
  • Logging Tools
  • Request Monitor
  • Tracing
• Security
  • Digest Authentication
  • Client Certificate Mapping Authentication
  • IIS Client Certificate Mapping Authentication
  • URL Authorization
  • Request Filtering
  • IP and Domain Restrictions
• All services in the Performance group
• All services in the Management Tools group