Post Installation Tasks

Installation Guide › Performing a Typical Installation › Post Installation Tasks

Post Installation Tasks

To ensure that CA Business Service Insight functions correctly, perform these Tasks

Important! After installing CA Business Service Insight, log in as sadmin/sadmin user before logging in as any other user.

Follow these steps:

Verify that the services you selected were installed properly as follows:
1. Click Start, Run and type services.msc.
2. Click OK.
  The Services window opens.
3. Verify that the services corresponding to the components you selected during installation were installed properly.
Note: The server location of each service is given after the Service Name.

Service Name / Server	Service Description	Service Catalog Modeling	Service Level Calculations	Enterprise Impact Analysis
ACE Transition Service	The ACE Transition Service is an installed service as of version 8.2. The service detects and sets recalculation date requests that arrive while in the process of assigning a metric from the ACE1 engine to the ACE2 engine.
Adapter Listener (Adapters) / Application Server	Communicates with the adapters. The service reads data from the adapters and stores it in the CA Business Service Insight database. This service communicates with adapters through a TCP/IP socket.	No	Yes	No
Adapter Deployment (Adapters) / Application Server	Responsible for creating adapters. The service receives requests to create, update, or delete adapters from the adapter wizard. Communication with this service is done through a web service interface.	No	Yes	Yes
Alerts (Events) / Application Server	Receives events from various parts of the system. The service compares data in those events to the set of system Alert Profiles. When an event matches an Alert Profile, the service generates an alert. The service receives events from a database queue.	No	Yes	Yes
Current Status Engine (Dashboard) / Application Server	Calculates the Current Status indicators on the Dashboard.	No	No	Yes
Dashboard Engine (Dashboard) / Application Server	Calculates the severity of each dashboard entity.	No	No	Yes
Log Server (Logs) / Application Server	Writes log messages from various parts of the system into the database. Each CA Business Service Insight component communicates with the Log server through a TCP/IP socket to log a message.	Yes	Yes	Yes
Penalty Writer / Application Server	Provides backward compatibility. The deprecated penalty writer functions are now done using metrics.	No	No	Yes
PSL Writer (PSL) / Application Server	The old main calculation engine. It calculates the service level of each metric in each contract in the system. To scale up, install more than one PSL Writer service on an application server. The services are then typically named "PSL Writer N" where N is a unique ID given to each service.	No	Yes	Yes
Reports Scheduler (reports) / Application Server	Runs scheduled reports.	No	No	Yes
PSLWorker <number> (ACE2) / Application Server	Calculates the provided service level for ACE2 metrics.	No	Yes	Yes
ScriptHost / Application Server	Hosts engine tasks	Yes	Yes	Yes
Oblisync on JBoss Application Server (Content Transfer) / Web Server	Enables the Content Transfer feature to run.	No	Yes	No
ACE on JBoss Application Server / Application Server	The JEE Application Server; it runs the ACE2 Manager.	No	Yes	Yes
Tomcat 6 / Application Server & / Web Server	This service is the Apache Tomcat 6.0.32 Server (http://tomcat.apache. org).	Yes	Yes	No
Tasks Host / Application Server	Does asynchronous, system maintenance operations including: Changing the status of a contract when it expires Analyzing raw data to for missing events Calculating indicators that verify if a contract is up-to-date. You can the see the data when you view the contract. Runs "Translation Scripts"	Yes	Yes	Yes

Verify that the hour offset (hours from GMT) you select for the time zone matches the definition of the hour-offset of the time zone name. When you define the beginning and end dates for the daylight savings periods, set the dates as defined in the country of the selected time zone.
To support requests that the reverse proxy forwards to the CA website, enter the prefix string as the ProxyPrefix key value (web.config file, AppSettings section). The prefix string is configured to route the request to the CA website in the proxy configuration.
1. Verify that the website is routed correctly to the reverse proxy by confirming that the proxy value is spelled correctly and is entered between the two slashes ("/prefix/").
  For example, if the prefix mapped to the CA website is “ca” update the web.config file as follows:
```
		<appSettings>
		<add key="ProxyPrefix" value="/ca/" />
		</appSettings>
```
  If the ProxyPrefix key does not exist, or if its value is an empty string, then the website functions in normal mode.
2. Add a header to the proxy configuration. The header key must be as follows:
```
		"X-Forwarded-CA-Oblicore-Proxy".
```
  For example, when the Oblicore web application proxy access URL is http://proxy/ca/ ("ca" is the prefix), then the web.config file is updated as follows:
```
		<appSettings>
		<add key="ProxyPrefix" value="/ca/" />
		</appSettings>
```
  In addition to this update, a new header is added in the proxy web application configuration with the following key name:
```
		"X-Forwarded-CA-Oblicore-Proxy".
```
(Optional) If you have a 3-Tier installation, change the machine settings on the web server.
1. Open the Web Server Setting Administration.
2. Select Site Settings, Advanced, Queues.
3. Set the Current Status MSMQ Machine, the Default MSMQ machine, and the Dashboard MSMQ Machine as the application server IP or address.