If you plan to import service data manually to CA Business Service Insight using the InsightUtil feature, your CSV or XML file must be correctly formatted. You can export a service template file from CA Business Service Insight in either CSV or XML format, and then add your service data before importing it.
Follow these steps:
Use the following command:
InsightUtil /exporttemplate /format csv|xml /path <file_path>
The exported template file contains all necessary formatting information and some sample data.
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