User Guide › Financial Management › Contract Pricing › Incentive › Add an Alert to an Incentive Metric

Add an Alert to an Incentive Metric

An alert is a notification sent to one or more users about events taking place in the system, according to predefined conditions defined in alert profiles. While alert profiles can be configured for events taking place in the system as a whole, they can also be defined for a specific metric.

When creating an alert profile for a metric, CA Business Service Insight displays predefined values for each field based on the contract details. These values can be modified as required. For more information, see Alerts.

Follow these steps:

1. In the Contracts Details-All Metrics page, right-click on the incentive metric for which you want to create an alert and select Add Alert Profile.

   The Alert Profile Details page opens.

2. In Name, enter a name for the alert.
3. Modify the fields as required. For more information on modifying alerts, see Modifying Alert Profiles.