Previous Topic: Viewing Event AnnotationsNext Topic: Analyzing Metric Relations

User Guide › Reports › Generated Reports › Analyzing Reports › Viewing Exceptions and Corrections

Viewing Exceptions and Corrections

When a report contains data that is either erroneous or has been corrected, a report message displays in the Analysis tab.

There are a number of possible report messages:

Report Message

Explanation

Some penalties were manually adjusted.

This message displays when penalties were manually adjusted.

Some periods included in this report could not be calculated.

This message displays when some penalties could not be calculated due to calculation errors.

Some of the data for generating this report has manual corrections.

This message displays when corrections were made manually to data included in the report.

Some periods were ignored (defined as exceptions).

This message displays when the report includes periods of downtime, called exceptions, that do not count towards calculations of service levels, contract deviations or incurred penalties.

For more information on correcting raw data, see Correcting Raw Data.

For more information on how to define exceptions, see Adding an Exception.

Clicking a report message displays a new window containing a detailed report about the message. For example, clicking a message indicating a penalty adjustment displays a new window describing the adjustment. The window includes the time range affected by the penalty adjustment, the original value of the penalty fee and the adjusted value.