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Save Metrics as a New Service Level Template in Contract Templates
Metrics in one contract template can be used to create a new Service Level Template.
Creating a new Service Level Template using metrics from an existing contract template is performed from the Contract Template Details page All Metrics tab.
Follow these steps:
- In the Contract Templates page, click
next to the contract template whose metrics you want to use.
The Contract Template Details page All Metrics tab opens.
- Select the check box next to the metrics you want to use and click Save as Service Level Template.
A Service Level Template Details page opens.
- Modify parameters in all tabs as necessary. For more information, see Creating a Service Level Template from Scratch.
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