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Run an Adapter Behind a Firewall

In order to be able to run an Adapter behind a firewall the following solution is suggested:

Open two ports; the first port is the port assigned to the Adapter in CA Business Service Insight; the second port, which is optional but recommended, is the log server port. The log server port is defined by default as port 4040. Opening the log server port enables the Adapter to report to the CA Business Service Insight log and also allows it to generate alerts. This is optional because the Adapter always reports to a local log file.

For both ports the protocol in use is TCP/IP.